Capital Lawn Care ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit frankfortlawncare.com, request a quote, become a customer, or communicate with us by phone, email, or text message, and how we use and protect that information.
Information We Collect
We collect information you give us directly, such as when you fill out a quote form, call or text us, or sign up for our services. This may include:
- Your name, phone number, and email address
- The service address for your property
- Details about the services you request and notes about your property
- Your communication preferences, including whether you have agreed to receive text messages
We also collect limited technical information automatically when you visit our website, such as pages viewed, approximate location, browser type, and referring site. We use Google Analytics and Google Tag Manager for this. This data is aggregated and does not identify you personally.
How We Use Your Information
- To provide quotes and perform the lawn care and landscaping services you request
- To schedule visits and send appointment reminders and service updates
- To respond to your questions and requests
- To send invoices and process payments
- To improve our website and services
- To comply with legal obligations
SMS / Text Messaging Program
Capital Lawn Care offers text messaging so we can communicate with customers about their service. By providing your mobile number and opting in, you agree to receive text messages from Capital Lawn Care at that number.
Program description
Messages may include appointment scheduling and confirmations, service reminders, arrival and completion notices, quote follow-ups, invoice and payment notices, weather-related schedule changes, and replies to questions you send us. Messages are conversational and transactional in nature.
How you opt in
You opt in by providing your mobile number and agreeing to receive texts through our website quote form, by texting us first, by verbally agreeing when you sign up for service, or by replying to a message from us. We will not send you marketing text messages unless you have separately consented to receive them.
Message frequency
Message frequency varies based on your service schedule and your communication with us. You will typically receive a few messages per month during your active service season.
Message and data rates
Message and data rates may apply depending on your mobile carrier plan. Capital Lawn Care does not charge for text messages.
How to opt out
You can cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will no longer receive text messages from us. To re-join, text us again or contact us at 502-382-6282.
Help
For help, reply HELP to any message, call us at 502-382-6282, or email capitallawncareky@gmail.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Carriers are not liable for delayed or undelivered messages.
How We Share Information
We do not sell, rent, or trade your personal information. We share it only as needed to run our business:
- Service providers that help us operate, such as our website host, form processor, payment processor, and messaging platform (Twilio). These providers may process your information only to deliver their service to us and are not permitted to use it for their own purposes. Mobile opt-in data and consent are never shared with any third party for marketing.
- Legal requirements, if required by law, subpoena, or to protect our rights or safety.
- Business transfer, if Capital Lawn Care is sold or merged, in which case your information would transfer to the new owner under this same policy.
Data Security and Retention
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. We keep customer records for as long as needed to provide service and meet legal, tax, and accounting requirements, then delete or anonymize them.
Your Choices
- You may opt out of text messages at any time by replying STOP.
- You may ask us to update, correct, or delete your personal information by contacting us.
- You may disable cookies in your browser, although some website features may not work as intended.
Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Continued use of our services after changes are posted means you accept the updated policy.
Contact Us
Capital Lawn Care
Frankfort, Kentucky
Phone: 502-382-6282
Email: capitallawncareky@gmail.com